Terms and Conditions

Effective Date: 25/10/2025
Last Updated: 25/10/2025

Welcome to TechTwink Solutions India Pvt. Ltd.
These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

1. Company Overview

TechTwink Solutions India Pvt. Ltd. provides IT hardware and security solutions, including but not limited to:

• Laptop, Desktop, Projector, and Printer installation and repair

• CCTV installation, maintenance, and support

• IT infrastructure services and related technical support

Our goal is to deliver high-quality, reliable, and affordable technology solutions to individuals, businesses, and institutions across India.

2. Eligibility

By using our services, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

3. Services and Pricing

• Service pricing, specifications, and availability are subject to change without prior notice.

• All quotations are valid only for a limited period as stated in the quotation.

• We reserve the right to refuse service in cases of misuse, violation of these Terms, or any unlawful activity.

• Any service time estimates are provided for convenience only and are not binding.

4. Payments and Billing

• All payments must be made in full before or upon delivery of services unless otherwise agreed in writing.

• We accept payments through [cash, bank transfer, UPI, or other approved payment methods].

• Invoices must be settled by the due date stated. Late payments may incur additional charges.

• Once services or products are delivered, payments are non-refundable except as required by applicable law or at the company’s discretion.

5. Installation and Repair Services

• Our technicians take the utmost care during installation and repair. However, TechTwink Solutions India Pvt. Ltd. is not liable for pre-existing damages or data loss that may occur during service.

• Customers are responsible for ensuring that equipment and premises are ready for installation.

• Any additional materials or accessories not covered under the initial quotation may incur extra charges.

• Warranty on repairs or installations will vary depending on the type of service and manufacturer terms.

6. Product Warranty and Liability

• Products supplied by third-party manufacturers are covered only by their respective manufacturer warranties.

• TechTwink Solutions India Pvt. Ltd. does not provide any implied warranty beyond what is explicitly stated.

• We are not liable for damages arising from misuse, unauthorized repair, or negligence by the user.

7. User Responsibilities

By using our services or website, you agree to:

• Provide accurate and up-to-date information.

• Use our services only for lawful purposes.

• Not engage in any activity that could harm our systems, network, or reputation.

8. Limitation of Liability

To the maximum extent permitted by law:

• TechTwink Solutions India Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, or business.

• Our total liability for any claim shall not exceed the amount paid by you for the specific service or product in question.

9. Intellectual Property Rights

All content on our website — including text, logos, graphics, and designs — is the property of TechTwink Solutions India Pvt. Ltd. and protected under applicable intellectual property laws.
You may not reproduce, modify, or distribute any part of our content without prior written consent.

10. Confidentiality

Any data or information shared with us during service will be treated as confidential. We will not disclose such information to third parties unless required by law or with your explicit consent.

11. Cancellation and Refund Policy

• Service cancellations must be made in writing at least 24 hours in advance.

• Refunds, if applicable, will be processed based on the nature of the service and at the company’s discretion.

• No refunds will be issued for completed services or installed equipment.

12. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect and protect your personal information.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Your City/State, India].

14. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website, and your continued use of our services constitutes acceptance of any updates.

15. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

TechTwink Solutions India Pvt. Ltd.
📧 Email: support@techtwinkindia.com
📞 Phone: +917483261920